Frequently Asked Questions

Choose the right category, prepare clear photos and complete details such as title, price, location and description, then submit your listing request. Products are admin-approved before they appear publicly.

You can browse all public pages as a guest, but buying, checking out and applying for loans require a free Investors Hub account so we can track your orders and applications securely.

Open the Loans & Financing page, create an account, select your loan type, fill in your personal and loan details, upload the required documents and submit your application.

A one-time KSh 250 processing amount is required before a loan is reviewed and secured. You confirm the payment with your M-Pesa transaction code during the application.

Mobile loans let you borrow up to KSh 200,000 directly from your phone after creating an account, verifying your number and completing the short loan form.

Select an eligible product (phones, laptops, fridges, TVs, cookers and more), review the deposit and installment plan, provide the required documents and apply to buy in installments.

Checkout supports secure online payment methods including M-Pesa. Never share raw card details outside the secure payment screen.

Reach us any time through phone, WhatsApp or email on the Contact Us page during our working hours.